Process Consulting

Business Process Improvement (BPI)

Techaris provides BPI consulting services for our clients by providing the leadership, knowledge of best practices, and industry domain expertise. We lead collaboratively with our top-notch consultants while effectively being a part of our client teams.

Our process consultants have a deep understanding of and experience in a variety of process improvement methodologies including Six Sigma, Lean Management, Agile Management, Re-engineering, Total Quality Management, Just-In-Time, Kaizen, Hoshin Planning, Poka-Yoka, Design of Experiments, and Process Excellence. By leading with any of the above methodologies (depending on the industry and BPI opportunity) as well a systemic view of the process and its impacts on the overall organization performance, we are uniquely positioned to fast track improvements along the value chain.

Techaris Process Consulting practice team delivers effective BPI through point solutions in some of these areas:

1. 1. 1. Operations Management
      2. Supply Chain Management and Improvement
      3. Financial Management
      4. Cash Flow Analysis and Management
      5. Legacy systems and process modernization
      6. Order and Fulfillment Management
      7. Competency and Talent Management
      8. Business Process Chain integration

Supply Chain Management (SCM)

For most organizations, supply chains are at the core of their business operations and success. Managing the supply chains effectively require a solid understanding of strategies, processes, and technologies. This is where Techaris could make a significant impact and considerable difference.

Our Supply Chain Management practice is deep and wide. Staffed with consultants with practical experience and experiential knowledge in various industry domains, Techaris is able to provide valuable SCM services along the solution spectrum.

Techaris consultants work with our clients on developing supply chain strategies including planning, optimization, execution, operations, and maintenance. We work closely with our clients to identify supply chain bottlenecks and propose solutions that are integrated, comprehensive, and practical. Our services and solutions are focused on improving the bottom line through cost reduction and enhanced efficiency.

Techaris supply chain consultants, on the average, have more than 10 years of industry domain experience in addition to the deep, hands-on expertise designing and implementing supply chain solutions that are effective and impactful. Collaborating and integrating with our clients’ teams, our SCM consultants bring the right mixture of experience and business grasp which translates into client satisfaction.

Some of the key SCM solutions that we have delivered in partnership with our clients have been in the following areas:

1. 1. 1. Supply chain planning
      2. Sourcing strategy
      3. Supplier relationship management
      4. Supply chain execution
      5. Logistics planning and execution
      6. Distribution planning and management
      7. Operations Management
      8. Financial supply chain management
      9. Supply chain analytics

Operations Management (OM)

Operations Management is the administration of best business practices to create the highest level of efficiency possible within an organization. We help our clients by streamlining their services and operations with a focus on efficiency and effectiveness.

Techaris’ expertise and experience in working with several organizations both in private industry and public sector has made a significant difference in improving operations management.

Techaris’ OM service offerings incorporate our unique design thinking approach to assessing and enhancing organization effectiveness across the enterprise.  Leveraging inter-related factors such as org strategies, IT solutions, process chains, and industry best practices, Techaris consultants are at the fore front of providing point solutions to improve OM.

Some of the more recent OM projects with our clients have addressed solutions in the following areas:

1. 1. 1. Organization Performance Metrics
      2. Manufacturing Engineering Services (MES)
      3. Material Planning solutions
      4. Control Systems
      5. Quality Management
      6. Process controls

Customer Relationship Management (CRM)

Customer Relationship Management is a an approach to managing an organization’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving performance and/or sales growth The goal of OCM is to stay connected to customers, streamline processes, and improve profitability.

Successful Customer Relationship Management action with current and potential customers is a culmination of business practices, policies, processes, and technologies that organizations use to manage and analyze customer interactions and data throughout the customer life cycle. A key output of efficient and effective CRM is improving customer service relationships and assisting in customer retention and driving sales growth.

Techaris’ CRM service offerings reflect our philosophy of collaboration with our clients to establish and enhance organizational policies, processes, strategies, and technologies that directly contribute to sustainable customer relationships. Often developing and maintaining excellent customer and partner relationships is at the forefront of our client’ overall success. Our experienced and certified CRM consultants help organizations in their quest to constantly and continuously innovate on the CRM front.

Leveraging proven CRM models such as Payne’s, our CRM consultants adopt a process-oriented approach that includes focus on strategy development, value creation, multichannel integration, information management, and performance assessment.

Some of the recent CRM projects that we have partnered with our clients and successfully delivered have been in the following areas:

1. 1. 1. CRM Strategy
      2. Salesforce automation
      3. Multichannel Management
      4. Information management
      5. Performance Management